Your Utility Bill

How to Read Your Bill

Paying Your Utility Bill

The City of San Marcos bills utility accounts monthly based on four weekly cycles. Your account's billing cycle depends on the location of your service address and remains constant. The City of San Marcos understands that these billing dates and due dates may fall on weekends or holidays. To assure our customers the maximum amount of time between the billing date and due date, the following modifications to these dates may occur from time to time.

**Your San Marcos Utility Billing Center will never call you asking for personal information. If you suspect the call is not legitimate, take note of the number then terminate the call immediately. We do not call customers after normal business hours or on weekends. If you receive a call demanding payment or telling you they will shut off your services, please terminate the call immediately.**

Due Date

If your cycle’s billing date falls on a weekend or holiday, it is moved back to the previous business day. For example, if the cycle 1 billing date of the 16th falls on a Saturday, the billing date is moved to Friday the 15th. If the 16th fell on a holiday like January 16, 2012 (MLK day), the billing date is moved back to Friday January 13th.

Likewise, if your cycle’s due date or disconnection date falls on a weekend or holiday, it is moved forward to the next business day. For example, cycle 4’s due date of Christmas December 25th is moved forward to December 26th. If Christmas falls on a Saturday, then the due date would be moved forward to Monday December 27th.

Late Payments

Any changes to the bill date or due date for any month will be shown on your bill statement. Please note that payments received after the due date printed on your bill statement are accessed a late penalty of 10% of the current balance. Please contact Utility Customer Services if you have any questions 512-393-8333.

Auto Bill Pay

The City recently updated the Direct Draft and Recurring Credit Card program for its utility customers.  Selecting this utility payment option will allow the City Utility Division to charge your balance/payment to your chosen payment method monthly.

Your utility bill can be paid via MasterCard (credit/debit), Visa (credit/debit), Discover cards or savings/checking account.  Payment will be applied to your card or drawn from your bank account each month on the account due date.

For your convenience and confidentiality you will not have to contact the City Utility Division, go online, call in or go to any location to pay your monthly bill. Your card number or bank account information will be protected and not viewable to anyone including City staff. All future changes to card or bank account information is the responsibility of the customer.

Visit our online payment portal to register your account for auto-pay.

Online Payment

You can now access and pay your utility bill online, 24 hours a day, 7 days a week from the convenience of your home. Visit our online payment portal to make a one time payment or register your account for auto-pay.

E-Billing

E-billing allows utility billing statement to be emailed. To get signed up, log into your account online and choose the e-billing option.

By Phone

You can pay your current Utility Bill with a Visa or MasterCard or Discover or Electronic Check over the telephone at: 512-393-8333

In Person

You can pay your utility bill in person or at the drive through windows during business hours and night deposit boxes after hours at the Municipal Building, 630 E. Hopkins, or at the SMTX Utility Office, 1040 HWY 123. You can also pay your bill through Western Union's Convenience Pay Service at each San Marcos H-E-B location, 641 E Hopkins Street or 200 W Hopkins Street.

• Customers must have their billing statement
• A $1 cash service fee will be charged for all Western Union Convenience Payments
• Check, cash and money orders only
• Utility accounts credited the next business day

My Mail

You can pay your utility bill in person or at the drive through windows during business hours and night deposit boxes after hours at the Municipal Building, 630 E. Hopkins, or at the SMTX Utility Office, 1040 HWY 123. Do not leave cash in drop boxes.

Recurring Credit Card (Auto-Pay) Sign-Up

The city is updating the Recurring Credit Card program used to automatically pay your City of San Marcos Utility Bill. This upgrade is being implemented to enhance your online payment experience. Each customer will need to update their information in the new Recurring Credit Card program.

1. Access the Payment Portal.
2. Under New User click on Register Now
3. Fill out all Required information 
4. Click Register when done
5. You will receive an email to activate your information.
6. When you click on the link or copy and paste the link on the site it will state the account has been verified.
7. Log into your utility account
8. Click on Auto Pay
9. Select your payment type (Credit Card or Bank Account)
10. Click the check box to agree for terms
11. Click Submit when done
12. Click on Continue to Payment Provider
13. Enter information for bank account or credit card then click save information. (For Bank Account be sure to check authorization box.)

Utility Rates

• Utility Rates and Fees PDF
• Electric Rates
• Water Rates and Fees
• Wastewater Rates
• Drainage Rates
• Garbage Rates