This Outage Management System (OMS) was developed by Milsoft Utility Solutions, a Texas-based software development company that specializes in utility safety and efficiency. In addition to giving customers more information about outages, the OMS will quickly notify SMTX Utilities crews of outage locations and potential problems utilizing a robust prediction tool. The information will improve restoration time by allowing crews to work more efficiently and allocate resources appropriately. San Marcos utility customers will also have the option to call 512-393-8313 to check or report outages using the phone number associated with their Customer Connect account.
**If you get an outage notification when your electricity is working correctly, please call 512-393-8300 during regular business hours to let SMTX Utilities know about the error.**
Make sure your phone number and other important contact information are up-to-date on your Customer Connect account so you can effectively receive outage notifications.